Support and Communication
Guild Insurance recommends a proactive approach to risk management, review and action. Our customer support is designed to reduce risk and to achieve peace of mind for you.
Notification allows a number of actions:
Sleep easier
In cases where no formal complaint has been issued or threat made,but the potential exists for such action (ie, a procedure that has gone wrong or a patientfalls in a waiting room), Guild requires that these circumstances be advised. Such earlyadvice allows Guild to proactively manage any potential claim that may result; includinggathering the necessary witness statements when the relevant facts are still fresh in theminds of those involved. If in doubt, call!
Reducing risk and impact
This proactive and collaborative approach enablesclaims with merit to be expediently resolved and claims of dubious merit to be defended.It enables a proper assessment of liability to be made; it enables future communicationwith any claimant to be managed professionally; and it helps to minimise the risk ofadverse publicity for your practice. It helps to defend you!
Confidentiality
Guild recognises the sensitivity in notifying any potential claims; however, the value of such ‘early notice’ should not be underestimated and a candid approach by our customers is greatly appreciated. Any information provided by you is treated in the strictest confidence.
IN SUMMARY:
- We like to know earlier rather than later about any possible claims
- We treat your advice to us with the utmost confidentiality
- We work with you to achieve successful outcomes.
To read an article on Incidents, Complaints and Board Enquiries click here
