Workplace Stress

Management of Work Place Stress

Claims relating to stress are rising.  This is a complex area, particularly as work may not be the main cause of a person’s level of stress. The following will help you to demonstrate care taken by your pharmacy in the area of employee wellbeing.

Induction

A considered induction process helps employees settle in and reduces anxiety.  Include information, training and instruction that allows staff to conduct their tasks competently and safely.

Workload

Tasks should be distributed equitably, with appropriate work breaks taken by all staff to minimise fatigue.

A management plan should be in place for staff working late.  Also, appropriate controls to maximise staff safety during late trading hours.  Avoid placing staff in positions of risk, such as working alone or carrying cash to and from the pharmacy.

Communication

Establish a culture open to communication to avoid claims of victimisation or discrimination.  Ensure that a health and safety representative/committee is in place to address health and safety concerns.