Theft and Fraud

Theft and fraud by shoppers, suppliers must be handled carefully as there are a number of potential legal issues in making such an accusation.

Shoplifting                                                                                    

Shoplifting can account for inventory loss by between 3% and 5%. CCTV, mirrors, entry buzzers and the like are sound investments.  Store layout should make it difficult to conceal theft.  Control access to your high value stock.  Electronic stock tags can be considered taking into account the cost-benefit analysis for your particular pharmacy.

Signs must be displayed indicating customer bags will be searched and the use of CCTV if in operation. These are required by law.  All signage is a good deterrent to theft. 

Customer Fraud

This will include:-

• Illegal scripts for harder drugs – carefully check scripts, especially suspicious notations. Be aware when a pattern emerges of repeated script presentation
• ‘Returns and refunds’ – display your return policy and ask for the purchase receipt.
• Passing off identity – ask for proof of identity where applicable
• Price switching – check prices which seem incorrect
• Cheque fraud – seek ID for all cheques or have regular customer register for cheques
• Credit cards – automated card processing so that over limits can be identified.