Employee Theft

Internal theft does happen and needs to be managed.  A ‘culture of control’ including written policies will reduce incidents as it will suggest that the behaviour will not be tolerated.

A combination of the following practices will reduce this risk.                                                                                                      

• Include employment contract clauses stating clear consequences for acts of theft
• Obtain character references (verbal) and detailed references.
• Check employment history
• Use CCTV where valuables are handled
• Implement double checking and counter signatures for purchases and requisitions
• Stock reconciliation
• Staff discounts on products.

Supplier Theft

Pharmacies have a wide range of suppliers, and suppliers come and go.  Effective management controls include:-

• Check goods received and match to invoices; demonstrate vigilance by carrying out random in-depth audits; check before signing for deliveries
• Try to avoid suppliers stocking shelves
• Have a staff member involved in receipt of goods and take special care with new suppliers
• Carry out mini stock takes before and after shelves have been restocked
• Keep accurate sales records so that any discrepancies can be spotted
• Contractual clauses may be needed to eliminate doubt and suspicion where high value goods might have gone missing