Critical Incident Management
Extraordinary incidents such as an armed hold-up should receive a professional response in the form of counselling.
For this obvious area of exposure the pharmacy should have training in place, and set procedures to follow in the event of armed hold-up.
Incident preparation and post incident management is vital for exposed staff whose recovery and response to such an event can be significantly influenced by its management. To do otherwise, when armed hold-up is a foreseeable risk in pharmacy is neglecting your duty of care.
POLICY
It may seem like overkill for a small team, but failure to have specific policies on
- discrimination
- harassment
- reasonable work load
- staff breaks
may lead to claims. As an employer, you must make it clear what standards of behaviour are not tolerated. The best place and time to do this is during a formal induction, but should also be reinforced at appropriate intervals.
