Support & Communication

When any incident occurs or claim is made against you, the first step is to contact your branch of the ADA. If the incident requires insurance management, the branch will contact Guild and assist you in successfully managing the process.

You can find out more through your local branch by clicking the links below:

ADA Victorian Branch - Click here

ADA South Australian Branch - Click here

ADA New South Wales Branch - Click here

Early notification of any incident or claim has a number of significant advantages:

Sleep easier ...

In cases where no formal complaint has been issued or threat made, but the potential exists for such action (ie, a procedure that has gone wrong or a patient falls in a waiting room), early advice allows Guild to proactively manage any potential claim that may result; including gathering the necessary witness statements when the relevant facts are still fresh in the minds of those involved. If in doubt, call your ADA Branch.

Reducing risk and impact ...

A proactive and collaborative approach enables claims with merit to be expediently resolved and claims of dubious merit to be defended. It enables a proper assessment of liability to be made; it enables future communication with any claimant to be managed professionally; and it helps to minimise the risk of adverse publicity for your practice. It helps to defend you!

Confidentiality ...

Guild recognises the sensitivity in notifying any potential claims; however, the value of such 'early notice' should not be underestimated and a candid approach by our customers is greatly appreciated. Any information provided by you is treated in the strictest confidence.

IN SUMMARY:

• We like to work closely with your ADA branch and have early notice of possible claims.
• We treat your advice with the utmost confidentiality.
• We work with you and your ADA branch to achieve successful outcomes.