Support & Communication

Guild Insurance recommends a proactive approach to risk management, review and action. Our customer support is designed to reduce risk and to achieve peace of mind for you.

When any incident occurs or claim is made against you, the first step is to contact us on Freecall 1800 810 213.

Notification allows a number of actions:

Sleep easier

In cases where no formal complaint has been issued or threat made, but the potential exists for such action (ie, a procedure that has gone wrong or a patient falls in a waiting room), Guild requires that these circumstances be advised. Such early advice allows Guild to proactively manage any potential claim that may result; including gathering the necessary witness statements when the relevant facts are still fresh in the minds of those involved. If in doubt, call!

Reducing risk and impact

This proactive and collaborative approach enables claims with merit to be expediently resolved and claims of dubious merit to be defended. It enables a proper assessment of liability to be made; it enables future communication with any claimant to be managed professionally; and it helps to minimise the risk of adverse publicity for your practice. It helps to defend you!

Confidentiality

Guild recognises the sensitivity in notifying any potential claims; however, the value of such ‘early notice’ should not be underestimated and a candid approach by our customers is greatly appreciated. Any information provided by you is treated in the strictest confidence.

IN SUMMARY:

— We like to know earlier rather than later about any possible claims

— We treat your advice to us with the utmost confidentiality

— We work with you to achieve successful outcomes.